At Petros® Stone LLP, every export is more than just a business transaction — it’s a story of collaboration, craftsmanship, and commitment. One such story unfolded recently with our esteemed client from Bosnia. A journey that began with a personal visit and culminated in a successful granite shipment to Bosnia (via Rijeka), this project stands as a shining example of what happens when two teams work closely toward a shared vision.
In this blog, we walk you through the entire export process — from the first meeting to final delivery — highlighting how we tailor solutions, uphold quality, and build lasting partnerships across borders.
- The Beginning: Customer Visit & Relationship Building
- Factory Tour & Material Familiarisation
- Understanding the Client’s Requirements
- Production, Customization & Regular Client Updates
- Inspection, Packing & Container Loading
- Seamless Export & Delivery to Bosnia
- Why Clients Trust Petros® Stone LLP
- Client Feedback
- Final Thoughts: A Model for Future Collaborations
- Let’s Build Something Timeless — Together
The Beginning: Customer Visit & Relationship Building
The journey began with a significant step — a visit by our Bosnian client to our facility. In an age dominated by remote business transactions, their willingness to travel to India highlighted the importance they placed on quality, transparency, and face-to-face trust-building.
During the visit:
- We welcomed them to our ISO-certified factory.
- Our leadership team introduced the company’s legacy, international reach, and core values.
- Both teams discussed the upcoming project’s scope and timelines.
This initial meeting laid the foundation for what would become a highly collaborative and successful partnership.
Factory Tour & Material Familiarisation
The visit included a comprehensive guided tour of our manufacturing facilities. Our Bosnian partners observed:
- Advanced granite cutting and polishing machinery.
- Skilled workforce managing edge profiling, thickness calibration, and surface finishing.
- Quality inspection stations at various stages of production.
We introduced them to an extensive range of granite materials in multiple finishes:
- Flamed, honed, polished, leathered, and sawn
- A variety of shades — from deep blacks to classic greys and warm browns
They could feel the textures, inspect the slabs, and view real applications of the stones — helping them make confident material decisions.
Understanding the Client’s Requirements
We believe that every project begins with listening. Through in-depth discussions, we gathered the following requirements:
- Material Preference: Mid- to dark-toned granite slabs in flamed and polished finishes
- Thickness: Consistency in 20 mm and 30 mm
- Edge Profiles: Straight cut and beveled as per application
- Custom Dimensions: Sizes tailored for wall cladding and paving installations
- Budget Expectations: A competitive solution that meets project value goals
Our sales and technical teams created a detailed project proposal that mapped material selections with finish types, dimensions, and expected delivery timelines.
Production, Customization & Regular Client Updates
With the proposal finalized, we moved into production — a process driven by precision, craftsmanship, and transparency.
Key Production Highlights:
- Granite blocks were selected based on tone, grain, and texture uniformity.
- All slabs were calibrated for even thickness and inspected under light for fissures or defects.
- Special edge profiles were fabricated to match installation needs.
- Each piece underwent polishing or flaming as specified.
Throughout this phase, we shared:
- High-resolution images and videos of progress
- Weekly production reports
- Pre-shipping previews of packed slabs
This ensured the client was informed and involved every step of the way.
Inspection, Packing & Container Loading
Our commitment to quality doesn’t end at production. Packaging and container loading are just as important — and we treated them with the same level of care.
Final Inspection Included:
- Verification of dimensions and finish
- Randomized stress testing on edges
- Final visual inspection under studio lighting
Packing Standards:
- Wooden crates with fumigation certification
- Slab separators to prevent contact damage
- Waterproof wrapping and shock-absorbing padding
Container Loading:
- Crates were loaded in reverse order of unloading sequence
- Weight distribution was optimized for safe handling
- GPS-tracked containers were used for real-time shipping updates
The loaded container departed via the Port of Mundra and was shipped to Bosnia through Rijeka, Croatia — a trusted route for European destinations.
Seamless Export & Delivery to Bosnia
With all export documents prepared in advance, the shipping and customs process was efficient and timely. We handled:
- Bill of Lading
- Certificate of Origin
- Packing List & Commercial Invoice
- Insurance Documents
- Container Seal Photos and Weights
On arrival, the container was unloaded without issue, with every slab intact and ready for installation.
Why Clients Trust Petros® Stone LLP
his project is a perfect reflection of what sets Petros® Stone apart in the global stone industry:
- ISO-Certified Manufacturing
- 35+ Years of Stone Industry Expertise
- 500+ Container Exports Annually
- Transparent Communication at Every Stage
- Tailored Stone Solutions for Global Clients
- On-Time Delivery with Quality Commitment
We don’t just export stone — we deliver trust, quality, and partnerships.
Client Feedback
Final Thoughts: A Model for Future Collaborations
This project reinforced what we’ve always believed: listening, transparency, and adaptability are the keys to successful global partnerships. The Australia export project is not just a case study—it’s a blueprint for how premium Indian marble can enhance architectural visions around the world.
Let’s Build Something Timeless — Together
Are you planning your next project?
Whether you’re a distributor, architect, or contractor — we’ll help you source the right stone solution with unmatched quality and service.
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Let’s make something enduring — let’s build with Petros® Stone.
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